PRODUCT INFO

Is my watch water resistant?
Yes, your timepiece is water resistant. The rating of water resistance is 3 ATM – 5 ATM (30M – 50M).  We therefore recommend that you regularly check the timepiece’s water resistance and have an authorized service center change the seals. 

Can I swim with my STW WATCHES? 
No.  The water resistance of the timepiece is only for raining and washing hands.
Please note that the strap is not water proof function if your model comes with a genuine leather strap.

Is my watch dust resistant?
Yes, your timepiece is prevented from the dust.

Does my watch have a battery?
It depends on the model of your STW WATCHES.  The quartz watches do have a battery while our automatic models do not and they are powered by the wearer’s wrist movement instead.

What kind of lens does my timepiece has?
Most of STW WATCHES must use hardened mineral lenses while our premium models are equipped with SAPPHIRE lens.

Where can I find instructions on how to use my watch?
Instructions for current STW WATCHES can be found on our Instruction Manual page.

 

BUY / SHIP / RETURN

Where can I buy STW WATCHES timepiece?
You can buy your timepiece in our online store here

What is your shipping policy?
STW WATCHES are delivered Monday through Friday excluding holidays. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 3-5 business day to handle your order before shipment.

Can I track the shipment of my order?
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business day of placing your order, please contact our Customer Care team with your order confirmation number to obtain your tracking number.

How do I return or exchange an item from my order?
We are committed to making your shopping experience a success and offers free returns and exchanges. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unwashed merchandise for up to 30 days from purchase for a full refund or exchange. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. 

Do you ship to all countries?
Yes, we ship globally and you may be asked to cover shipping and tax expenses

Can I change or cancel my order?
We are unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.

 

WARRANTY INFO

How long does my warranty last?
With the purchase of your STW WATCHES timepiece you are entitled to a guarantee against factory defects for a period of two years. 
Please register your timepiece here to assure provision of warranty and after sales care.

How do I register my STW WATCHES timepiece?
In order to benefit from your STW WATCHES International Guarantee, you will be required to present the proof of purchase and comply with registration requirements before receiving warranty service.
To register your watch, please click here. If you have questions or need help with registration, please contact us.

What is covered by the warranty?
Your STW WATCHES is guaranteed against any genuine manufacturing defects for 2 years from date of purchase. During the warranty period the watch movement, hands and dial are the only components under this warranty.  Your STW WATCHES International Guarantee does not cover, notably:

• Defects and damages resulting from misuse or negligence, or from accident,
• Battery, case, crystal, strap, or bracelet
• Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch.
• Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs,
• Water damage unless marked water-resistant.

Any repair or maintenance work carried out by unauthorized persons shall automatically make your guarantee null and void.
If your watch is returned during the Guarantee Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at STW WATCHES’s sole discretion, repaired or replaced free of charge. Upon expiration of the Guarantee Period, any services or repairs will be subject to a service charge.
You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

 The above manufacturer’s warranty:

• is independent of any warranty that may be provided by the seller, for which he carries sole responsibility.
• does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.

Our customer service ensures the perfect care of your STW WATCHES. If your watch needs attention, contact us

How do I request warranty and other watch repair?
To request warranty and other watch repair you should have your timepiece registered. You can register your timepiece here. You can claim your warranty and find an authorized service center here
Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process depending on severity of defect

 

FIX A PROBLEM

My STW WATCHES stops working after some time
If your model is a quartz timepiece you need to change battery every 2 years. If your timepiece is a mechanical, it has self-winding automatic movement at its core and sometime it may not have enough motion and it may not be fully powered. In this case you should wind it up manually. Please refer to the instruction here

My STW WATCHES shows inaccurate time
Your STW WATCHES is an utterly robust and reliable piece of offering high timekeeping accuracy. If you haven’t used your watch for prolonged time may need to change the battery.

My STW WATCHES is not working
Depending on the model you may need to change battery of a quartz watch, or power up self-winding automatic movement of an automatic model - sometime it may not have enough motion and it may not be fully powered. Please refer to the instruction of your specific model here

Who can I contact for repairs or services?
To contact repair or service center please first register your timepiece here.

How long do I change the battery of my quartz model?
You need to change battery of your quartz STW WATCHES every 2 years.

How to replace the lens
If you broke the lens of your timepiece please contact us here to have the lens replaced

 

WEAR AND CARE

How do I adjust the time or set the date?

• For mechanic STW WATCHES: the date of the timepiece changes between 10 PM and 2 AM. Therefore, do not adjust the date function during this time, it could seriously damage the watch movement
• For quartz STW WATCHES: you can adjust the time or set the date at any time

Please refer to the instruction here

What maintenance does my STW WATCHES need?
The high finish mechanism of your STW WATCHES timepiece will give you satisfaction for many years, when properly cared for. However, we recommend that you have your watch inspected every 2 years by our authorized dealer / authorized service center to perform routine maintenance of all mechanical parts.

What care shall I perform after exposing my watch to the water?
After it has been immersed in water, let it dry with soft cloth

What to do if I don’t wear my timepiece regularly?
For quartz models you don’t need to do anything.
If you are a proud owner of a mechanical watch, we recommend shake up your timepiece once a week, in order to slow down the natural deterioration of the grease and lubricants. Please note that if you haven’t used your mechanical STW WATCHES for prolonged period, your timepiece may need up to a week of use to return to normal accuracy.

How do I care for the leather strap?
STW WATCHES leather straps are designed and crafted of the finest materials available; as such we do recommend handling it with great care. While we do not have a specific product to recommend, the leather may be cleaned using a quality leather care lotion. We definitely suggest that you test the product of your choice on an inconspicuous area of the strap to make sure there is no adverse reaction. As with any cleaning product, please follow the label directions carefully. To maintain the appearance of your leather strap we recommend the following:

• Treat the strap with care, and limit exposure to direct heat and sunlight
• Keep strap dry, and avoid damp or wet surfaces
• Care should be taken when using strap, as color transfer can occur
• Do not use any chemical cleaners to care for your strap

What conditions should I avoid for my STW WATCHES?
Avoid vibrations and extreme shocks, temperatures (above 60°C and below -30°C), and humidity.
Avoid magnetic fields that you are exposed to on a daily basis (i.e. microwave etc.), and direct sunlight.

How to clean my STW WATCHES?
Your timepiece should be cleaned with a soft cloth and water only.  In order to maintain the “new look” of bracelets, we recommend periodic cleanings of the bracelet. Dip a soft brush in warm soapy water and gently rub bracelet clean. We advised your timepiece served every 18-24 months to ensure long use and trouble free operations.

How to dry my STW WATCHES?
For a wet or damp strap to dry, leave it at normal room temperature, preferably even in a cool place. Avoid using a strong heat.

Can I change the strap of my STW WATCHES timepiece?
Yes. We have engineered our straps to be easily replaceable owing to a quick release catch inbuilt into every strap that ships with STW WATCHES. This makes changing straps easy. Note if you are planning to replace your strap with other straps manufactured by other suppliers you may need tools and spring bars separately. To replace the strap, contact an authorized dealer / authorized service center.

Do I need to wind up my STW WATCHES?
No, you don’t need to wind up your timepiece. If you have a quartz model it is powered up by the battery, and if you have an automatic watch it has self-winding automatic movement at its core. Nevertheless sometime your mechanical watch may not have enough motion and it may not be fully powered. In this case you should wind it up manually. Please refer to the instruction here